Privacy Policy

1. Introduction

At Verde Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.

2. Information We Collect

We collect various types of information to provide and improve our services:

2.1 Personal Information

  • Name, date of birth, and contact details
  • Email address and phone number
  • Residential address
  • Government-issued identification documents
  • Payment information and transaction history

2.2 Technical Information

  • IP address and device information
  • Browser type and version
  • Operating system
  • Cookies and similar tracking technologies
  • Gaming activity and preferences

3. How We Use Your Information

We use your personal information for the following purposes:

  • To create and manage your account
  • To process deposits, withdrawals, and gaming transactions
  • To verify your identity and prevent fraud
  • To comply with legal and regulatory requirements
  • To provide customer support
  • To send promotional offers and marketing communications (with your consent)
  • To improve our services and user experience
  • To detect and prevent problem gambling

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity to provide our services
  • Legal obligations under gambling regulations
  • Legitimate interests in operating our business
  • Your explicit consent for marketing communications

5. Data Sharing and Disclosure

We may share your information with:

  • Payment processors and financial institutions
  • Identity verification service providers
  • Regulatory authorities and law enforcement agencies
  • Third-party service providers who assist in operating our platform
  • Professional advisors (lawyers, accountants, auditors)

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your data:

  • SSL encryption for all data transmission
  • Secure servers with firewall protection
  • Regular security audits and updates
  • Access controls and authentication procedures
  • Employee training on data protection

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce our agreements
  • Prevent fraud and maintain security

Typically, we retain account data for at least 5 years after account closure, as required by gambling regulations.

8. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request deletion of your data (subject to legal requirements)
  • Object to processing of your data
  • Request restriction of processing
  • Data portability
  • Withdraw consent for marketing communications
  • Lodge a complaint with a supervisory authority

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze site traffic and usage patterns
  • Personalize content and advertisements
  • Improve site functionality and performance

You can control cookie settings through your browser, but disabling cookies may affect site functionality.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer through our customer support channels.

Last updated: January 2026